DuCharme Estates Assisted Living facility

Resident rights

(From executive office of Elder Affairs 651 CMR 12.08 resident rightsand required disclosures)


(1) Resident Rights.Every resident of an Assisted living residence shall have the right to:

(A) Live in a decent, safe, and habitable residential living environment ;

(B) Be treated with consideration and respect and with due recognition of personal dignity, individuality, and the need for privacy;

(C) Privacy within the resident's unit subject to rules of the Assisted living residence reasonable designed to promote the health, safety and welfare of residents;

(D) Reitain and use his or her own personal propery, space permitting, in the resident's living area so as to maintain individuality and personal didnity;

(E) Private communication, including receiving and sending unopened correspondence, access to a telephone, and visiting with any person of her or his choice;

(F) Freedom to participate in and benefit from community services and activities and to achieve the highest possible level of independence, autonomy, and interaction within the community;

(G) Directly engage or contract with licensed or certified health care providers to obtain necessary health care services in the resident's Unit or in such other space in the Assisted Living residence as may be available to residents to the same extent available to persons residing in their own homes,; and with other necessary care and service providers, including, but not limited to, the pharmacy of the resident's choice subject to reasonable requirements of the residence. The residence may select a medication packaging system within reasonable limits set by the Assisted Living residence. Any Assisted Living Residence policy statement that sets limits on medication packging system must first be approved by EOEA;

(H) Manage his or her own financial Affairs, unless the resident has a legal Guardian or other court-appointed representative with the aithirity to manage the resident's financial Affairs;

(I) Exercise civil and religious liberties;

(J) Present grievances and recommeded changes in policies, Procedures, and services to the Sponor, Manager or staff of the Assisted Living Residence, Government officials, or any other person without restraint, interference, coercion, descrimination, or reprisal. This right includes access to representatives of the Assisted Living Ombudsman program established under M.G.L. c. 19D,7, the Elder protective services program establishes under M.G.L. c. 19A, 14 though 26 and the disabled person protection commission (DPPC) established under M.G.L. c. 19C, et seq.;

(K) Upon request, obtain from the Assisted Living Residence, the name of the service coordination os his or her care;

(L) Confidentiality of all records and communications to the extent provided by law;

(M) Have all reasonable request to promptly and adequately within the capacity of the Assisted Living Residence;

(N) Upon request, obtain an explanation of the relationship, if any, of the health care facility or education of institution to the extene the relationship relates to his or her care or treatment;

(O) Obtain from a person designated by the residence a copy of any rules or regulations of the residence which apply to his or her conduct as a residene;

(P) Informed consent to the extent provided by law;

(R) Not be evicted from the Assisted Living Residence ezpect in accordance with the provisions of landlord/tenant law as established by M.G.L. c. 186 or M.G.L. c. 239 including, but not limited to, an eviction notice and utilization of such court proccedings as are required by law;

(S) Be free physical and chemical restraints;

(T) Receive an itemized bill for the basic fee and charges, expenses and other assessments for the provision of resident srvices, personal care services care, and optional services;

(U) Have written notice of thr resident's Rights published in typeface no smaller than 14 point type poster in a prominent place or places in the Assisted Living Residence where it can be easily seen by all residents. This notice shall include the address, and telephone number of the EOEA Assisted Living Ombudsman program, and the telephpne number of the Elder Abuse Hotline (See Below ); and

(V) Be informed in writing by the sponsor of the Assisted Living Residence of the community resources aveilable to assist the resident in the event of an eviction procedure against him or her. Such information shall include the name, address and telephone number of the assisted Living Ombudsman program.

Assisted Living Ombudsman Program
Executive Office of Elder Affairs
1 Ashburton place (5 floor)
Boston, MA 02108
617-727-7750
800-882=2003 (MA ONLY)
800-872-0166 (TTY)

25 Federal St.Blackstone MA 01504 (508) 883-2066
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